Job Description
WE ARE HIRING!
ASSISTANT MANAGER / TEAM LEADER
TELEMARKETING UNIT (LEASING/FIXED DEPOSIT)
LOCATION: HEAD OFFICE, COLOMBO
RESPONSIBILITIES:
- Call Center Management: Manage daily inbound/outbound customer calls efficiently.
- CRM & Business Growth: Drive CRM strategies & convert marketing leads into sales revenue.
- Team Leadership: Supervise, mentor, and schedule an agile team of Telemarketing Sales Team.
- Quality & Escalate Resolution: Ensure strict compliance, quality control, and grievance management.
REQUIREMENTS:
- Education: Degree or professional qualification in Business, Marketing, or CRM.
- Experience: 3–5 years in operations (1–2 years in a Team Leader/Supervisory role), ideally in Banking, Financial Services or Insurance.
- Skills:
- Fluency in English & Sinhala (Tamil is a plus).
- Proficiency in CRM, Telephony systems, & MS Office.
How to Apply:
Email your updated CV with details of two non-related referees to: [email protected]
Phone: 076 662 3629
HR Department, CBC Finance PLC.
www.cbcfinance.lk
A fully owned subsidiary of Commercial Bank of Ceylon PLC
