Job Description
Hiring Alert
Executive - Uga Journeys
Uga is a distinguished luxury boutique hotel chain, offering an exquisite collection of properties across Sri Lanka. Our portfolio includes Uga Ulagalla in Anuradhapura, Jungle Beach in Trincomalee, The Bay in Pasikuda, Uga Chena Huts in Yala and Uga Ghiri in Ella. Additionally, our luxury villas including Uga Hallowella in Hatton, Uga Prava in Tangalle and Uga Riva in Negombo offer unparalleled exclusivity and indulgence. At Uga, we blend the natural beauty of Sri Lanka with the finest hospitality.
At Uga Resorts, our properties are more than luxury escapes, they are living, breathing love letters to the heritage, wilderness, and untamed beauty of Sri Lanka. From the historic, sun-drenched estates of the Cultural Triangle to the pristine, sequestered coastlines, our collection of resorts represents the absolute pinnacle of experiential luxury.
Uga Resorts is seeking an Executive - Uga Journeys to join our Reservations Team, to support the daily reservation operations of our corporate team. We are looking for a hands-on Executive who manages international guest enquiries with precision, delivers bespoke assistance to maximize booking efficiency, and ensures an exceptional and seamless guest journey.
By keeping our operations sharp and efficient, as an Executive - Uga Journeys, you will play a key role by managing the website enquiries, guest requests, driving booking conversions and designing and coordinating personalized Uga journeys for our guests and travel partners while maintaining high standards of service excellence. We are looking for a person who understands that behind every extraordinary Uga experience lies exceptional guest care, successful booking conversions, meticulous reservation management, and meaningful collaboration with guests, travel partners, and resort teams.
The Ideal Profile We Are Looking For:
- A Proven Track Record: Minimum of 2 years of progressive experience in reservations, travel, or a similar role, ideally within a luxury hospitality or travel environment.
- Deep Operational Knowledge: Ability to manage website enquiries and guest requests from international guests, drive booking conversions through personalized Uga journeys, collaborate effectively with property and reservations teams, and contribute to exceptional guest experiences at every stage of the customer journey.
- Strategic Business Acumen: A strong customer-focused and revenue-driven mindset, with the ability to maximize booking opportunities, support occupancy and revenue goals, and deliver exceptional guest experiences through effective reservation management and collaboration.
- Strong Communication & Collaboration Skills: Excellent interpersonal and communication skills with the ability to engage professionally with guests. Proactive and confident in dealing with foreign clients and travel partners, with strong written and spoken English skills.
- Professional Qualifications: Bachelor's degree or Diploma in Hospitality Management, or an equivalent qualification will be an added advantage.
At Uga Resorts, you will empower a world class team, drive operational excellence, and help curate unparalleled guest journeys that resonate long after departure.
As an ambassador of Uga Resorts, you will help create Indelible Imprints by delivering thoughtful, heartfelt, forward-thinking culture that upholds and builds upon this living legacy. Apply now to begin your journey with Uga Resorts by sending your resume to [email protected].
Please mention “Executive - Uga Journeys” in the subject line of the email.
If you are among the initial shortlisted candidates, you will receive a request from our Talent Acquisition Team to schedule an initial Introductory call. With a name that’s synonymous with luxury hospitality, we are proud to welcome you to explore a career with Uga Resorts.
Our Website: www.ugaresorts.com
