Job Description
WE ARE HIRING!
CLIENT ACCOUNT COORDINATOR
Organised. Reliable. People-focused. Make every client experience count.
Join Acan Group and be the link that keeps our clients, cleaning teams and operations running smoothly. Support quality service, accurate records and strong relationships every day.
- Location: Colombo, Sri Lanka
- Company: Australian Company
- Opportunity: Full-Time
WORKING HOURS
Mon-Fri 8:00 am – 4:30 pm (30-min unpaid meal break)
SALARY
LKR 100,000 gross per month
REPORTING TO
Operations Manager
EMPLOYMENT
Full-time
THE ROLE
You will coordinate and manage our recurring commercial cleaning accounts from end to end—connecting clients, cleaners, supervisors, accounts and management to ensure every site is properly staffed, supported, invoiced and reported.
- Manage contracts, client onboarding records and site information
- Prepare and maintain cleaner rosters for all assigned sites
- Arrange suitable replacement cleaners when staff are absent
- Monitor time-clock entries and correct missing, late or excessive hours with evidence
- Communicate with clients, cleaners, supervisors and management
- Log complaints, arrange corrective action and follow through to closure
- Coordinate maintenance requests, periodic cleaning and additional services
- Draft monthly invoices and reconcile services, hours, variations and consumables
- Monitor consumables and cleaning supplies, maintain reorder levels and coordinate restocking
- Prepare monthly client service reports (attendance, quality inspections, complaints and actions)
- Maintain accurate account records and escalate risks promptly
- Support a high standard of client service and professional relationship management
WHAT WE ARE LOOKING FOR
- At least 2 years’ experience in account coordination, cleaning operations, facilities, hospitality, rostering, workforce coordination or customer service
- Excellent spoken and written English with confidence communicating with Australian clients
- Strong rostering, organisation and problem-solving skills
- Ability to respond calmly and quickly when a cleaner is absent or a client raises an urgent complaint
- High accuracy when checking hours, invoices, reports and supporting records
- Good Excel / Google Sheets skills and confidence learning business systems
- Experience with Xero, invoicing, CRM, rostering or timekeeping software is an advantage
- Reliable, accountable and able to follow issues through to completion
- Strong integrity, confidentiality and professional judgement
WHAT SUCCESS LOOKS LIKE
- All contracted shifts are rostered and covered
- Client enquiries and complaints are acknowledged and resolved promptly
- Cleaner hours are verified accurately before payroll and invoicing deadlines
- Monthly invoices and reports are prepared correctly and on time
- Consumables are restocked before they become urgent
- Clients and cleaners receive clear, professional communication
APPLY NOW
Email your CV and a short cover note to [email protected]. Please mention "Client Account Coordinator – Colombo" in the subject line.
Shortlisted candidates will complete a structured interview and practical assessment.
