Customer Relationship Management (CRM) Assistant
Customer Service / Public Relations / Call Center
About the Employer
Job Description
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ASSISTANT
Experience the world of glamor being part of the Bellagio Sri Lanka
Bellagio Sri Lanka, one of the leading Gaming & Entertainment companies in the country is looking for young, dynamic and energetic individuals
KEY RESPONSIBILITIES
- Monitor and manage daily operations of the Bellagio Rewards Club backend systems.
- Assist with daily Rewards Operations.
- Provide operational support to Loyalty related departments.
- Assist with reward inventory, stock reconciliation, and related documentation & reporting.
- Maintain accurate records and documentation related to Loyalty operations.
- Support customers and resolve loyalty-related operational issues promptly.
- Assist with day-to-day Loyalty program activities and other assigned tasks by management.
BENEFITS INCLUDES
- Attractive Remuneration Package
- Meals | Uniform
REQUIREMENTS
- Passed G.C.E. Advanced Level or High school diploma or equivalent
- Good computer literacy and confidence in using Operational systems
- Excellent communication skills in English.
- Strong customer service and interpersonal skills.
- Good coordination and problem-solving abilities.
- Strong attention to detail and accuracy.
- Strong Strategic planning and Analytical skills.
- Good reporting and documentation skills.
- Ability to work independently as well as part of a team.
- Willingness to work on roster-based shifts, including operational hours.
- Previous experience in CRM, Loyalty Programs, Hospitality, Gaming, or a similar environment will be an added advantage.
Please apply through e-mail within 14 days of this advertisement. Mention applied position in the subject line of the email.
[email protected] or +94 76 097 9190
Head of Human Resources, Bellagio Limited, 430, R.A. De Mel Mawatha, Colombo 03
Tel: 0112 44 55 22 / 0112 42 50 84
BELLAGIO SRI LANKA
