Senior Customer Support Executive
Customer Service / Public Relations / Call Center
About the Employer
Job Description
WE ARE HIRING
Position
SENIOR CUSTOMER SUPPORT EXECUTIVE
RESPONSIBILITIES
- Manage patient, member, and corporate client enquiries via calls and messages, responding with empathy and a solution-focused approach while escalating complex or urgent matters when required.
- Use sound judgement to resolve complex and unusual requests, including urgent non-emergency situations, rerouting attending doctors, and coordinating with regional GP teams.
- Coordinate appointments and support duty doctors as directed by the Team Leader, while working collaboratively with the overnight team to ensure timely service during peak periods.
- Anticipate patient needs and maintain accurate records, ensuring queries are resolved effectively and notes/logs are maintained to support Team Leader handovers.
LOCATION
- Remote WFH + Occasional Meets at our Colombo 5 office – Sri Lanka
WORK HOURS
- 45 hours per week, rota-based. Shifts may start anytime between 11:30 PM to 11:30 AM
REMUNERATION
- LKR 250K per month
WORK EXPERIENCE (MANDATORY)
Minimum 5+ years of experience.
ACADEMIC QUALIFICATIONS
- A diploma or degree in Business Administration, with proven experience in customer service or operations coordination.
BENEFITS
- Paid leave, career upskilling opportunities, eLearning courses
HOW TO APPLY
To Apply, kindly click the below link
