Job Description
WE ARE HIRING!
Support Centre Coordinator - Australian Healthcare
Location: Sri Lanka (Office Based)
Employment Type: Full-time / Part-time
Join our team and support Australian medical practices through compassionate, professional administrative service.
About the Role
HealthDeskPro is seeking organised, compassionate and customer-focused individuals to support medical practices across Australia. As a Support Centre Coordinator, you will be the first point of contact for patients and assist with calls, appointment management, enquiries and day-to-day administrative activities. Previous medical knowledge or healthcare experience is not required. Comprehensive training will be provided.
Key Responsibilities
- Answer incoming calls for Australian medical practices.
- Schedule, reschedule and cancel patient appointments.
- Respond to patient enquiries professionally and compassionately.
- Process emails, documents, referrals and administrative requests.
- Update patient records and information accurately.
- Maintain accurate notes, call logs and documentation.
- Follow procedures and escalate urgent or complex matters.
- Protect patient confidentiality and comply with privacy and data-security requirements.
- Support other administrative activities as assigned by the medical practices.
Required Skills & Qualifications
- Excellent spoken and written English.
- Professional and confident telephone communication.
- Strong interpersonal and customer service skills.
- Ability to communicate patiently and compassionately.
- Basic computer literacy and confidence using web-based systems.
- Ability to learn new systems and follow structured processes.
- Attention to detail and accuracy.
Preferred Experience
- Experience in customer service, administration, reception, call centres or BPO operations.
- Experience communicating with overseas customers or clients.
- Experience using appointment booking, CRM or business management systems.
- A diploma, degree or professional qualification in any field is an advantage but not essential.
- Healthcare or medical administration experience is welcome but not required.
What We Offer
- Comprehensive training and support.
- Career progression opportunities.
- Structured onboarding and ongoing support.
- Flexible and supportive work environment.
Apply Now
Be part of a team that makes a difference every day.
Send your CV to [email protected]
Visit our website: www.wanniholdings.com
Phone: +94 71 993 4603
Wanni Holdings
