Senior Executive | Assistant Manager - Recoveries (Outsourced Agency Operations)
Banking / Insurance / Financial Services
About the Employer
Job Description
SENIOR EXECUTIVE / ASSISTANT MANAGER – RECOVERIES (Outsourced Agency Operations)
Location: Head Office (Colombo 14)
Fintrex Finance PLC is a Non-Bank Financial Institution (NBFI) regulated by the Monetary Board of the Central Bank of Sri Lanka under the Finance Business Act No. 42 of 2011. The company is backed by a consortium of world-class investors, including the global insurance giant Fairfax Holdings.
THE JOB ROLE
- Oversee outsourced calling teams and ensure strong daily operational discipline.
- Drive bucket-wise recovery performance and achieve monthly / quarterly targets.
- Coach, guide, and motivate calling agents to improve RPC, PTP, and promise-kept rates.
- Ensure strict compliance with internal guidelines and regulatory customer-contact standards.
- Track KPIs, analyze performance trends, and recommend timely corrective actions.
- Act as the on-ground Fintrex representative, coordinating with agency management daily.
EXPERIENCE / QUALIFICATIONS / SKILLS
- Professional qualifications in Business, Finance, or related fields.
- 3–7 years of experience in collections, call center leadership, or outsourced agency operations.
- Strong experience managing calling teams within the financial services sector.
- Highly number-driven with the ability to manage large DPD buckets confidently.
- Excellent leadership, communication, and people-management skills.
- Experience in device financing recoveries is a significant advantage.
Candidates are invited to send their detailed CVs to [email protected] or by post, including the contact details of two non-related referees, to reach us within 14 days of this advertisement. Please mention the post applied for on the top left corner of the envelope or in the subject line of the e-mail.
Head of Human Resources & Administration,
Fintrex Finance PLC, No. 851, Dr. Danister De Silva Mawatha, (Baseline Road), Colombo 14.
