Job Description
Product Services Specialist
PERMANENT | FULL TIME | COLOMBO, SRI LANKA
At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.
Everything travelers see on the Intrepid website; from stunning photos to detailed itineraries is brought to life by our Product Services team. They ensure every trip is accurate, inspiring, and ready to book. As a Product Services Specialist, you’ll play a key role in this process. You’ll handle varied tasks such as loading trip products across systems, updating departures and pricing, maintaining trip notes and processing hotel changes for our 900+ trips. You’ll also provide administrative support to the Global Experiences team by creating and maintaining trips, ensuring our systems are always up to date.
Collaboration is at the heart of this role - You'll work closely with Customer Service, Sales, DMC teams and suppliers to answer queries, understand trip demand and assist with adding or removing trips. Ultimately, every trip update you make matters, because it impacts how our travelers discover and book their next adventure!
This is a full-time permanent position, based in our Colombo office (hybrid).
Some of the experience you’ll bring with you may include:
- Experience working independently in a fast-paced, administrative position.
- 2-3 years’ experience in a similar travel industry role, handling travel products or packages.
- Proficient with MS Office suite and familiar with booking/ content management systems.
- Ability to create and maintain process documents.
- Strong written and verbal communication skills.
What it’s like working for Intrepid:
Our people reflect the diversity of our customers & the communities we visit. Our global team is made up of 58 nationalities across 46 countries, & Intrepid recognises that diversity makes us a stronger business so we encourage applications from people of all backgrounds!
Work Perks
- Flexible work options such as work from home & work from anywhere 4 weeks a year!
- Experience Intrepid with a FREE trip every year, plus an extra week of leave to enjoy it!
- E-learning & professional development, with diverse global career opportunities.
- Access to an Employee Assistance Program, a 24/7 service that offers counselling
- Support causes important to you with 20 hours of volunteer leave every year.
Apply Here
All applications must be submitted through our website above
