Customer Support & Business Development Executive
Sales / Marketing / Business Development / Merchandising
About the Employer
Job Description
Customer Support & Business Development Executive
Company: Australian company
Location: Colombo, Sri Lanka
Time: 4Am to 1Pm
Employment Type: Full-Time – Remote
Candidate needs to have a stable fast internet connection, a computer that can handle multiple applications simultaneously, two monitors, noise cancelling softphone enable headset (Jabra or 3CX compatible).
About the Role
Lanka Staff is looking for a proactive and customer-focused Customer Support & Business Development Executive to join our team. The ideal candidate will be responsible for managing customer enquiries, supporting business development activities, conducting outbound calls, and assisting with administrative operations across the Company's brands.
This role is ideal for someone who enjoys communicating with people, identifying business opportunities, and building strong customer relationships.
Key Responsibilities
- 1. Customer Enquiry Handling
- Respond professionally, promptly, and accurately to customer enquiries received via phone calls, email, website forms, live chat, social media, and other communication channels.
- Provide information about company products, services, and brand offerings.
- Ensure customer enquiries are handled efficiently and escalated when necessary.
- 2. Customer Support & Follow-Up
- Assist customers with product enquiries, quotation requests, appointment coordination, order updates, and general questions.
- Maintain regular follow-up communication with customers and prospective clients.
- Support a positive customer experience across the Company's brands.
- 3. Outbound Calling & Business Development
- Conduct cold calls, follow-up calls, and outreach to potential customers, businesses, retailers, trade partners, and other prospects.
- Identify new business opportunities and generate qualified leads.
- Support business development initiatives and contribute towards achieving company growth targets.
- Maintain professional communication with prospective clients and business partners.
- 4. Online Research & Database Building
- Research companies, contacts, market opportunities, competitors, and potential business partners online.
- Build and maintain accurate prospect databases.
- Record and update relevant information in spreadsheets, CRM systems, and other Company-approved platforms.
Candidate Requirements
- Excellent spoken and written English.
- Strong customer service skills and professional telephone manner.
- Confidence in cold calling, customer outreach, and business communication.
- Good internet research, data entry, and computer literacy skills.
- Proactive, organised, and reliable attitude.
- Ability to manage multiple tasks and communicate effectively with internal and external stakeholders.
- Previous experience in customer service, telemarketing, sales, or business development will be an advantage.
What We Offer
- Opportunity to work with an established recruitment and business solutions company.
- Exposure to international clients and multiple business brands.
- Professional working environment with opportunities for career development.
- Training and support to enhance customer service and business development skills.
How to Apply
Interested candidates are invited to submit their updated CV to:
Email: [email protected] or goto www.lankastaff.lk and search for Job number - 9960
Subject: Application – Customer Support & Business Development Executive
Applications will be reviewed based on the candidate's qualifications, communication skills, and suitability for the role.
