Job Description
MANAGER – QUALITY ASSURANCE
Join our team to lead quality assurance, ensure food safety and regulatory compliance, strengthen supplier quality, and drive continuous improvement across our multi-origin trading operations.
What You’ll Do
- Conduct regular international supplier visits, factory inspections, and quality audits to assess manufacturing, hygiene, quality, and compliance standards.
- Evaluate supplier performance against agreed quality, product, and regulatory requirements.
- Review and verify supplier certifications, licenses, food safety standards, COAs, testing reports, and other quality documentation.
- Monitor product quality from supplier selection through delivery, ensuring compliance with specifications and customer requirements.
- Establish, implement, and continuously improve quality control procedures and systems for International Sales.
- Investigate customer complaints, quality issues, non-conformities, and product deviations, ensuring effective root-cause analysis and CAPA implementation.
- Work closely with suppliers and internal Sales, Procurement, Production, R&D, and Logistics teams to resolve quality-related issues.
- Support the evaluation and approval of new suppliers and products based on quality and compliance requirements.
- Maintain accurate records of audits, certifications, inspections, complaints, non-conformities, and corrective actions.
- Identify quality risks and implement preventive measures to minimize supplier and product-related risks.
- Keep updated on applicable food safety regulations, quality standards, certifications, and industry best practices.
Who We’re Looking For
- Bachelor's Degree in Food Science, Food Technology, Quality Management, Microbiology, or a related field.
- Professional qualifications in Quality Management, Food Safety, HACCP, ISO, BRCGS, FSSC 22000, SMETA (Social Compliance) or similar standards will be an added advantage.
- Minimum 5 years of relevant experience in Quality Assurance / Quality Control, preferably within the food, beverage, FMCG, or export industry.
- Strong experience in supplier quality management and factory audits.
- Hands-on knowledge of food safety management systems, quality procedures, product specifications, and regulatory requirements.
- Experience in reviewing and managing factory certifications and supplier compliance documentation.
- Strong analytical, problem-solving, decision-making skills, negotiation skills, and stakeholder management skills.
- Ability to travel frequently for supplier visits, factory audits, and quality inspections.
- Excellent communication skills, strong leadership skills with the ability to manage multiple stakeholders and quality-related priorities.
- COLLABORATIVE WORK CULTURE
- ATTRACTIVE REMUNERATION
- GROWTH OPPORTUNITIES
- CAREER DEVELOPMENT
- INTERNATIONAL EXPOSURE
BUILD YOUR FUTURE WITH TROPICAL.
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