Job Description
IT & Systems Administrator
Job Summary
We are looking for an IT & Systems Administrator in Sri Lanka to manage IT infrastructure, systems, hardware, software, user access, and security. The role also involves providing remote IT support to international teams across different countries and time zones.
Key Responsibilities
- Manage and maintain IT infrastructure, systems, hardware, software, networks, and equipment.
- Provide timely technical support and troubleshoot hardware, software, network, email, and system-related issues.
- Manage user accounts, access permissions, system setups, and IT requirements for new joiners and exits.
- Support IT security, antivirus, endpoint protection, backups, system updates, and access controls.
- Provide remote IT support to employees across different countries and time zones.
- Manage Microsoft 365, including Outlook, SharePoint, OneDrive, licenses, and user access.
- Maintain IT asset, software license, subscription, warranty, and system records.
- Coordinate with IT vendors, internet service providers, software vendors, and hardware suppliers.
- Support IT projects, system implementations, testing, UAT, deployment, and system changes.
- Assist with gathering user requirements, system improvements, user training, and implementation support.
- Support cloud services, AI tools, system integrations, access configuration, and testing.
- Maintain IT documentation, procedures, access records, security guidelines, and operational standards.
- Coordinate IT requirements across international offices, projects, and remote teams.
- Coordinate IT requirements across international offices and remote teams.
- Timely response and resolution of IT support requests.
Qualifications & Experience
- Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
- 2-4 years of relevant experience in IT administration, system administration, or IT support.
- Strong communication and interpersonal skills.
- Fluent in English, both spoken and written.
What We’re Looking For
A proactive and service-oriented IT professional who can independently manage day-to-day IT support while coordinating effectively with international teams, vendors, and internal stakeholders.
Interested candidates are invited to apply with their updated CV. [email protected] (Mention position you are applying for in Subject line)
