Process Associate - Quality Assurance (Kurunegala Branch)
About the Employer
Job Description
Process Associate : Quality Assurance (Kurunegala Branch)
Responsibilities
- Perform regular quality checks on processed transactions to ensure accuracy, completeness, and timeliness
- Prepare daily, weekly, and monthly KPI reports and dashboards
- Conduct regular audits to identify errors, process deviations, and compliance issues
- Conduct time and motion studies to evaluate process efficiency
- Work closely with Operations teams to identify and resolve quality-related issues
Qualifications
- 6+ months of relevant experience in Internal Auditing/ Finance & Accounting / Quality Assurance Department in the BPO Sector
- Following or completed a relevant degree program or professional qualification
- Good knowledge and experience in MS Excel
- Strong verbal and written communication skills, Leadership and Interpersonal Skills
- Pior Experience in BPO Industry will be an added advantage
What We Offer
- An opportunity to work in a dynamic, friendly, exciting, and fun-filled environment.
- An entry into the John Keells Group, Sri Lanka's largest listed conglomerate.
- Continuous Training in accounting, soft skills, best practices.
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