Job Description
Now Hiring
Reservations Agent
Join Cinnamon Hotels & Resorts, Sri Lanka's largest hotel chain, with a portfolio of 17 hotels and resorts in Sri Lanka and the Maldives, including the iconic US$1.4 Billion Cinnamon Life at City of Dreams Sri Lanka. As a member of John Keells Holdings PLC, one of Sri Lanka's largest listed conglomerates, we offer inspiring career opportunities.
Role Overview
The Reservations Agent will manage guest reservations across multiple channels, ensuring accurate bookings and a seamless pre-arrival experience. The role will handle inquiries, amendments, cancellations, and special requests while coordinating with relevant departments to meet guest preferences and support smooth hotel operations.
Your responsibilities will include:
- Handle room reservations via phone, email, and online platforms
- Provide accurate information on availability, rates, and services
- Manage booking changes, cancellations, and special requests efficiently
- Coordinate with Front Office and other departments to meet guest preferences
- Maintain accurate records and update booking systems
- Respond professionally and promptly to guest inquiries
- Ensure smooth reservation processes while supporting operational excellence
Qualifications & Experience:
- Previous experience in reservations, front office, or hospitality environment
- Proficient in PMS / hotel systems (Opera, Protel, Micros, or similar)
- Strong attention to detail and organizational skills
- Excellent communication and interpersonal abilities
- Ability to handle multiple tasks efficiently in a fast-paced environment
