Customer Service Executive - Liner Division
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Post of Customer Service Executive – Liner Division
Unifeeder Group is a dynamic logistics company operating across Europe, Africa, and Asia, managing a fleet of over 150 vessels and handling 5.5 million containers annually, operating under Dubai Port World (DPW). Founded in 1977 in Aarhus, Denmark, Unifeeder has grown from a European Feeder and Shortsea network to an international logistics provider offering efficient and sustainable transport solutions worldwide. With over 1,100 skilled employees, the company simplifies supply chain management, enabling customers to focus on their core business. Committed to reducing environmental impact, Unifeeder is a key player in global and regional supply chains. Since 2018, the company has been part of DP World, a world leader in global trade and logistics.
Key Responsibilities:
- Manage end-to-end Export Customer Service process, from receipt of bookings to the delivery of shipments.
- Ensure timely and accurate updating of data in the system.
- Prepare and issue customer invoices for Extra operational charges based on invoices received from the VO.
- Coordinate and correspond with POD agents, customers, and other relevant stakeholders to facilitate smooth shipment operations.
- Monitor and track transshipment cargo movements, providing timely updates to customers on shipment status.
Key Requirements:
- Minimum of 2 years' experience in a Customer Service role within the shipping industry.
- Sound knowledge of shipping operations, Customs procedures, and SLPA regulations.
- Excellent communication, interpersonal, and negotiation skills.
- Strong organizational skills with the ability to manage multiple tasks and work proactively.
- Proficient in Microsoft Office applications, particularly MS Excel, MS Word, and Outlook.
- Ability to meet tight deadlines.
How to Apply:
If you are confident that you possess the right skills, knowledge and the qualifications, please forward your CV to [email protected], stating the position applied for in the subject line.
