Associate - Client Experience Centre
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Connect. Support. Make an Impact.
Build your career in client experience and be part of Sri Lanka's No.1 Fund Management Company.
ASSOCIATE – CLIENT EXPERIENCE CENTRE
GREAT CLIENT EXPERIENCES HELP BUILD BRIGHTER FINANCIAL FUTURES.
Join a dynamic team where every conversation creates value. At NDB Wealth, you’ll support our clients, strengthen relationships and contribute to a more financially secure Sri Lanka.
KEY RESPONSIBILITIES
- Handle inbound client inquiries via phone and email relating to products, financial transactions and online platform support.
- Manage outbound calls for client engagement, lead generation, client satisfaction surveys and follow-ups.
- Take ownership of client concerns and work towards prompt and effective solutions.
- Build strong client relationships while contributing towards business targets and AUM growth.
- Collaborate with internal and back-office teams to ensure a seamless and timely client experience.
CANDIDATE’S PROFILE
- GCE Advanced Level qualification.
- Strong communication skills in English, Sinhala and Tamil.
- Ability to work independently and effectively under pressure.
- Self-motivated, adaptable and able to multitask while meeting deadlines.
- High level of accuracy, efficiency, confidentiality and attention to detail.
- Previous experience in a call centre or customer service environment will be an added advantage.
- Age below 30 years.
Ready to take the next step in your career?
Send your résumé to [email protected]
