Job Description
Are you passionate about Technology & Customer support?
Do you want to be part of an exciting and growing startup that works with one of the UK's leading cloud application developers?
If so, we want to hear from you!
At Zeeks Lab, we're dedicated to providing support services in the technology sector. We are a dynamic, emerging company. We are looking for talented and detail-oriented individuals to join our team to support our client.
Location - Colombo 04 (On-site) | 2PM to 11PM
Application Support Associate
Key Responsibilities:
- Provide first-line support for application-related issues by reviewing, prioritising, and responding to incoming support emails.
- Identify, document, and escalate application bugs and malfunctions in line with SLAs.
- Communicate directly with clients via email or phone to understand reported issues, replicate them if necessary, and guide users through the resolution process.
- Provide feedback from users to the development team regarding potential application improvements or bugs.
- Collaborate with onshore support and development teams to resolve issues and support continuous improvement.
- Participate in regular team meetings to review ongoing incidents and escalate major issues that require immediate attention.
Requirements:
- Excellent English communication skills (both written and verbal) are essential, with the ability to clearly articulate technical information to both technical and non-technical stakeholders, primarily native English speakers.
- Hands-on experience in application support, IT operations, or a similar technical role.
- Familiarity with information security best practices and compliance standards.
- Ability to work effectively and independently to manage tasks with minimal supervision.
- A degree in Computer Science, Information Security, or a related field is preferred.
We offer a competitive remuneration package that will be commensurate with your experience and qualifications.
Work hours will be in line with UK business hours (2PM to 11PM Sri Lankan time), Monday to Friday and follow the UK calendar, ensuring a healthy work-life balance.
Email your CVs to [email protected]
Not a Remote Working Job
