Job Description
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SERVICE OPERATIONS EXECUTIVE
ABOUT THE ROLE
We are looking for a proactive and well-organized Service Operations Executive to coordinate and oversee daily Service Department operations. The ideal candidate will be responsible for monitoring service job closures, managing SFA operations, coordinating payments, following up on outstanding debtors, preparing operational reports, and supporting the achievement of departmental revenue targets.
JOB RESPONSIBILITIES:
- Coordinate and oversee daily Service Department operations across all product categories, ensuring smooth workflow and timely job closures.
- Monitor service jobs with relevant coordinators and follow up on pending jobs, overdue cases, and outstanding spare parts.
- Manage SFA operations, including recruitment, agreements, registrations, terminations, payments, and related inquiries.
- Monitor and follow up on outstanding debtors of the AC Sales and Service Divisions to ensure timely settlements.
- Prepare and maintain service-related reports, including job status, debtor balances, SFA payments, and other operational reports.
- Prepare estimates and proforma invoices for AC installations across Corporate Project and Showroom channels, including invoices for additional materials.
- Coordinate with team members to ensure accurate documentation, data management, and efficient service administration.
- Guide and support coordinators in achieving monthly Service Department revenue targets.
- Manage departmental stationery requirements and maintain adequate stock levels.
JOB QUALIFICATIONS:
- G.C.E. Advanced Level qualification; a diploma or professional qualification in Business Administration, Management, or a related field will be an added advantage.
- Previous experience in service operations, service coordination, or administration, preferably in the air-conditioning, technical service, or after-sales service industry.
- Experience in job monitoring, invoicing, debtor follow-ups, payment coordination, and report preparation.
- Good computer literacy, particularly in MS Excel and other MS Office applications.
- Strong organizational, communication, coordination, and problem-solving skills.
- Ability to coordinate team members, manage multiple priorities, and meet deadlines.
- Good attention to detail, accountability, and a proactive approach to work.
APPLY NOW
Interested candidates are invited to send their CVs with two non-related referees within 7 days to [email protected], or WhatsApp 071 980 5267 stating the position in the subject line.
Head of Human Resources, Singhagiri (Pvt) Ltd. # 515, Darley Road, Colombo 10.
