Job Description
WE ARE HIRING
RESERVATIONS AGENT
Are you passionate about hospitality, customer service and creating exceptional guest experiences? Fairway Colombo is looking for enthusiastic, service-oriented individuals to join our team as a Reservations Agent. If you have excellent communication skills, a positive attitude and a keen eye for detail, we invite you to be part of our dynamic hospitality team and help deliver seamless reservation experiences to our guests.
The Reservations Agent will be responsible for handling guest reservations, responding to inquiries, providing accurate information about room availability and rates and ensuring a smooth and efficient booking process. The ideal candidate should be customer-focused, organized and committed to maintaining the highest standards of service.
Responsibilities
- Handle room reservation inquiries received via telephone, email, online channels, and other booking platforms.
- Process, confirm, modify and cancel reservations accurately and efficiently.
- Provide guests with accurate information regarding room types, rates, packages, hotel facilities, and reservation policies.
- Maintain up-to-date reservation records and ensure all booking details are entered correctly into the hotel's reservation system.
- Coordinate with Front Office, Sales and other relevant departments to ensure seamless guest service.
- Monitor room availability and assist in managing reservations to maximize occupancy and revenue opportunities.
- Respond to guest inquiries and special requests in a professional, courteous, and timely manner.
- Follow up on reservations, payment requirements and booking confirmations where necessary.
- Ensure all reservation procedures comply with hotel standards and operational policies.
- Maintain professional communication and build positive relationships with guests and corporate clients.
Requirements
- Previous experience in hotel reservations, Front Office, customer service or a similar hospitality role will be an advantage.
- Good command of English, with excellent verbal and written communication skills.
- Strong customer service, telephone etiquette and interpersonal skills.
- Knowledge of hotel property management systems (PMS), channel managers, or online travel agency platforms will be an added advantage.
- Excellent attention to detail, organizational skill and the ability to multitask.
- Ability to work under pressure and meet operational deadlines.
- A professional attitude, positive mindset and passion for hospitality.
For more information, please contact [email protected] or call +94 112 153 153 / +94 70 244 0510. Fairway Colombo, No.7, Hospital Street, Colombo 1.
