Job Description
We're Hiring!
Reservations & Operations Executive
Location: Colombo Head Office
About Us
We are a leading Sri Lankan hospitality group offering unique stays across wildlife parks, hill country, and coastal destinations. Our portfolio includes Mahora Tented Safari Camps, Big Game Safari Camps, Ahas Pokuna Glamping, and Villa Tandera, delivering authentic experiences through our diverse hospitality brands.
Explore our brands:
- Eco Team Sri Lanka
- Mahora
- Big Game Safari Camps
- Ahas Pokuna Glamping
- Villa Tandera
Key Responsibilities
- Handle guest inquiries and reservations across all communication channels.
- Prepare quotations, proposals, and itineraries.
- Manage bookings, amendments, cancellations, and payments.
- Follow up on inquiries to maximize booking conversions.
- Coordinate with property teams, safari guides, and transport providers.
- Communicate guest preferences and special requests.
- Maintain booking records and monitor payments.
- Handle guest requests and complaints professionally.
- Assist with reservation reports and daily operations.
What We're Looking For
- Tourism, Hospitality, or related qualifications are an advantage.
- Experience in reservations, hospitality, tourism, or customer service is preferred.
- Good English communication and customer service skills.
- Strong organizational skills, attention to detail, and multitasking ability.
- Computer literacy, including MS Office, email, and booking platforms.
- A positive, proactive team player with a willingness to learn.
Why Join Us?
- Be part of a pioneering hospitality brand in Sri Lanka.
- Lead operations across a range of unique, nature-based properties.
- Enjoy opportunities for career growth in a rapidly expanding organization.
- Work in a dynamic, exciting, and nature-inspired environment.
About the Role
We are seeking a motivated, customer-focused Reservations & Operations Executive to handle guest inquiries, reservations, quotations, booking records, and coordination with property teams to ensure smooth daily operations and an excellent guest experience. Strong communication, organizational skills, and attention to detail are essential. Freshers and trainees are welcome to apply, with training provided to suitable candidates.
Apply Now
Send your CV and a cover letter to [email protected] with the subject: Reservations & Operations Executive – [Your Name].
