Job Description
OFFICER ENROLMENT
nThe Chartered Institute of Personnel Management (CIPM) Sri Lanka, the nation's leader in Human Resource Management and a globally recognised professional body for HR education, is seeking a dynamic, results-oriented, customer-focused professional to join our team as Officer – Enrolment. The selected candidate will play a key role in driving student recruitment, admissions coordination, and other relevant activities to support the growth and successful delivery of CIPM study programmes.
nKEY RESPONSIBILITIES
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- Handle student inquiries received through phone, email, social media, and walk-in visits. n
- Guide prospective students in selecting suitable programmes and assist them throughout the registration and enrolment process. n
- Follow up with prospective students to convert inquiries into student registrations and achieve enrolment targets. n
- Maintain strong relationships with students by providing continuous support throughout their academic journey. n
- Respond to academic and administrative inquiries and guide students on assessments, examinations, and study pathways. n
- Coordinate lecture schedules, timetables, and classroom arrangements while ensuring effective communication with students and lecturers. n
- Support programme administration activities, including student records management and coordination with lecturers and academic staff. n
- Maintain the Learning Management System (LMS) and ensure study materials and learning resources are updated and available on time. n
- Prepare reports, monitor payments, and support quality assurance and accreditation-related activities. n
QUALIFICATIONS & EXPERIENCE
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- Degree or Professional Qualification in Business Management, Marketing, Operations, or a related field. n
- Minimum 1 year of experience in operations, business development, academic administration, programme coordination, student services, or a similar role. n
- Good communication skills in Sinhala and English; Tamil will be an added advantage. n
- Strong coordination, interpersonal, organizational, and problem-solving skills. n
- Good IT proficiency, especially in MS Office; experience with CRM/LMS systems will be an advantage. n
- Ability to manage multiple tasks, meet deadlines, maintain accurate records, and provide excellent stakeholder service. n
- High level of integrity, confidentiality, and attention to detail. n
IDEAL CANDIDATE PROFILE
nWe are looking for an energetic and proactive individual with a passion for education, student engagement, and business development. The ideal candidate should be capable of identifying opportunities, building lasting relationships, converting leads into enrolments, and ensuring outstanding experience for CIPM students from inquiry to programme completion.
nRemuneration for the above position is negotiable and will be commensurate with qualifications and experience.
nInterested applicants please forward your CV with the relevant contact information of two non-related referees to reach [email protected] or to the following address within 14 days. Please include the position applied for in the subject line of the e-mail or on the top hand corner of the envelope.
