Job Description
Rosyth Estate House is an established luxury boutique hotel set within a beautiful 92-acre tea and rubber estate in the Kandyan foothills. With 10 individually designed rooms and suites, we pride ourselves on delivering exceptional, personalised service to our international guests and travel trade partners. With exciting expansion plans underway, this is an excellent opportunity to join a growing hospitality business and play an important role in its future development.
We are looking for an experienced, self-motivated and highly organised Senior Reservations Executive to join our small, enthusiastic team based in Colombo 5.
Reporting directly to the Reservations Manager, the successful candidate will play an important role in managing hotel reservations, maintaining strong relationships with our travel partners and assisting the Directors with HR administration. This position requires someone who is confident working independently, takes initiative and enjoys being part of a close-knit team.
Key Responsibilities
- Handle reservations and enquiries from direct guests, international tour operators and local travel agents.
- Support the Reservations Manager in overseeing the daily reservations function.
- Provide reservations cover during evenings and weekends as required.
- Ensure accurate management of bookings, room availability and rates through the Property Management System (PMS) and online travel agents (OTAs).
- Prepare and coordinate guest arrival and departure information with the hotel operations team.
- Maintain excellent relationships with travel trade partners and ensure prompt, professional communication.
- Assist the Directors with HR administration, including staff records, leave management, recruitment coordination and onboarding.
Key Requirements
- Proven experience in hotel reservations, preferably within a boutique or luxury hotel environment.
- Excellent spoken and written English, strong computer skills Microsoft suite.
- Experience using hotel PMS and OTA systems.
- Excellent organisational skills with exceptional attention to detail.
- Ability to work independently, manage priorities and take responsibility.
- Previous HR administration experience would be an advantage.
- Flexibility to work evenings and weekends when required.
What We Offer
- An attractive remuneration package commensurate with experience.
- A friendly, supportive working environment within a small, dedicated team.
How to Apply
Interested candidates should email their CV, including the names and contact details of two non-related referees, to: [email protected].
For more information about Rosyth Estate House, visit www.rosyth.lk.
