Job Description
IT Helpdesk & EOD Operator
JOB RESPONSIBILITIES
- Support the execution of End-of-Day (EOD), Start-of-Day (SOD), and Data Centre operational activities in accordance with established procedures
- Monitor network, server, and infrastructure alerts through the Network Operations Centre (NOC) and promptly escalate incidents requiring technical intervention
- Provide first-line IT Help Desk support by logging, tracking, troubleshooting, and resolving user incidents and service requests within agreed service levels
- Perform routine operational checks on servers, network devices, backup jobs, data center facilities, and critical infrastructure to ensure service availability and operational continuity
- Assist in monitoring system performance, infrastructure health, and operational dashboards, reporting abnormalities to senior team members
- Maintain accurate records of incidents, operational activities, service requests, and technical documentation in accordance with IT governance requirements
- Support scheduled maintenance activities, backup verification, disaster recovery exercises, and infrastructure testing as directed
- Coordinate with internal teams and vendors to facilitate the timely escalation and resolution of operational issues, service requests and support day-to-day infrastructure activities
- Escalate critical service interruptions, infrastructure failures, and operational incidents in accordance with established escalation procedures and service recovery requirements
- Comply with the Bank's IT policies, operational procedures, information security requirements, and internal control standards
- Participate in mandatory training, knowledge-sharing initiatives, team activities, and continuous learning to enhance technical competency and service delivery. Any Other duties assigned by the superiors and management
EXPERIENCE & QUALIFICATIONS
- Possess minimum of 2+ years of experience in IT Industry, preferably in the Banking / Finance industry
- Full / part professional qualification in IT help Desk / NOC / Networking / IT Infrastructure
- Bachelor's degree or HND in IT
- Strong problem solving, Incident handling, troubleshooting and analytical skills
- Must be a team leader with good communication / negotiation and interpersonal skills
Interested candidates are invited to forward their CVs to [email protected] mentioning the post applied for, in the subject line of the email on or before 13th November 2026.
Head of Human Resources
Cargills Bank PLC
No. 696, Galle Road, Colombo 03.
Tel. 011 7 640 640
