Job Description
ENTRY REQUIREMENTS
- Bachelor’s Degree or Diploma in Hospitality Management, Hotel Management, Business Management, Tourism Management, Healthcare Management, or a related field.
- A professional qualification in Hospitality, Guest Relations, Facility Management, or Operations Management will be an added advantage.
- Candidates with relevant experience in hotel, hostel, serviced accommodation, healthcare, senior living, or customer service operations may also be considered.
- Manage accommodation operations, including room allocation, occupancy, check-in/check-out arrangements, housekeeping coordination, maintenance follow-up, and overall resident/guest comfort.
KEY RESPONSIBILITIES
- Oversee the day-to-day operations of Yatra Inspired Living, ensuring smooth, efficient, and service-oriented operations across the facility.
- Act as the primary point of contact for residents, guests, families, and visitors, ensuring professional communication and a positive guest experience.
- Manage guest/resident feedback, complaints, requests, and concerns, ensuring timely resolution and appropriate follow-up.
- Maintain accurate records relating to room/bed occupancy, guest movements, check-ins, check-outs, room allocation, maintenance requests, complaints, and service-related matters.
- Conduct regular inspections of hostel/accommodation areas and identify operational, maintenance, housekeeping, safety, or service-quality gaps and ensure corrective action.
- Manage staff rosters, attendance, performance, and daily work allocation while maintaining a positive, service-focused, and disciplined working environment.
WHY JOIN NINEWELLS?
- Attractive remuneration package based on qualifications and experience
- Career growth and development opportunities
- Professional and supportive work environment
- Continuous learning and training programs
- Employee recognition and wellness benefits
IDEAL CANDIDATE
- Excellent communication and interpersonal skills
- Customer-focused with a service excellence mindset
- Strong leadership and team management ability
- Analytical thinking and problem-solving skills
- Proactive, organized and able to meet deadlines
APPLY NOW
If you are the right candidate, send your CV with two non-related referees to careers@ninewells hospital.lk
We welcome you to join the Ninewells Family to make a meaningful difference.
The Successful candidate will be placed on an attractive remuneration package based on the qualifications & experience.
Be a part of a team that cares for life.
HUMAN RESOURCES DEPARTMENT
No. 55/1, Kirimandala Mawatha, Narahenpita, Colombo 05, Sri Lanka.
www.yatrasl.com
