Customer Support Executive - Fixed Term Contract
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Customer Support Executive (Fixed Term Contract)
We are looking for a Customer Support Executive to coordinate with internal teams for seamless service delivery, manage client registrations and ensure a positive customer experience through timely support.
Job Responsibilities:
- Handling inbound, outbound client queries.
- Responding to client emails in a timely manner.
- Handling walk - in clients.
- Accepting manual applications and supporting documents/ witnessing DRP issue clients.
- Screening applications if required.
- Coordinating with OPS for unit creation/ no instructions/ unregistered bank transfer confirmations.
- Proven ability to multitask effectively and adapt to extended work hours, if required, based on business demands or increased workload.
Candidate Profile:
- Bachelor’s degree or Higher National Diploma in Business Administration, Finance or related field.
- A strong background with 2 or more years of experience in customer service, preferably handling clients within the banking or finance sector.
Visit: cal.lk/careers/
APPLY NOW
