Administration Officer - Service Network Coordination
Office Admin / Secretary / Receptionist
About the Employer
Job Description
Who Are We?
Boasting a rich heritage of more than 75 years in the Automotive industry, Associated Motorways (Pvt) Ltd. (AMW) are the authorized agents for vehicle brands such as Nissan, Suzuki, Renault, Yamaha and New Holland tractors, supported by AMW Capital Leasing & Finance. The company is also a major manufacturer and exporter of industrial tyres since its inception. AMW is also the exclusive distributor of BP Castrol Lubricants represented by a strong dealer network; island wide. The company is a fully owned subsidiary of the Al-Futtaim Group, U.A.E.
Overview of the Role
The Administration Officer – Service Network Coordination will be responsible for managing the end-to-end administration and processing of Yamaha Free Service Coupon payments to dealers while supporting the warranty claim management process. The role requires effective coordination with dealers, accurate documentation, timely payment processing, and efficient handling of warranty-related activities to ensure smooth aftersales operations and strong dealer relationships.
Key Responsibilities
- Manage and process SAP-based Free Service Coupon claims submitted by dealers, ensuring accuracy and compliance with company policies.
- Verify supporting documents, service records, invoices, and claims prior to processing payments.
- Coordinate with dealers to resolve discrepancies, incomplete claims, and payment-related queries.
- Ensure timely processing of approved dealer claims and maintain accurate payment records.
- Prepare periodic reports on free service coupon payments, pending claims, and disputed cases.
- Coordinate the Yamaha warranty claim process, ensuring claims are reviewed in accordance with warranty policies.
- Liaise with technical teams to facilitate warranty claim approvals or rejections.
- Maintain an updated database of warranty claims, replacements, and rejected claims.
- Prepare and submit warranty claim documentation to Yamaha Motor Corporation within agreed timelines.
- Coordinate the dispatch of replacement parts for approved warranty claims and follow up on deliveries.
- Follow up on the return of warranty spare parts from dealers and coordinate their preparation and dispatch to Yamaha Motor Corporation.
What Equips You for the Role
- G.C.E. Advanced Level qualification.
- Minimum of 2 years’ experience in administration.
- Working knowledge of MS Office applications, particularly Excel, Word, and PowerPoint.
- Experience working with SAP systems will be an added advantage.
Required Skills to be Successful
- Excellent communication skills in English and Sinhala or Tamil.
- Strong coordination and interpersonal skills to effectively manage dealer relationships.
- Good analytical, reporting, and problem-solving abilities.
- High attention to detail and accuracy in documentation and claim processing.
- Ability to manage multiple tasks and meet deadlines.
- Willingness to work extended hours when required.
Send your CV to [email protected] with the subject line 'Administration Officer – Service Network Coordination' within 14 days of this advertisement.
