Job Description
We Are Hiring
IT EXECUTIVE (Night Shift)
We are seeking an IT Executive to provide day-to-day technical support and assist in managing and maintaining the organization's IT infrastructure, including networks, systems, hardware, and Microsoft 365 applications. This role is ideal for an IT professional with strong troubleshooting and technical support skills, a problem-solving mindset, and the ability to respond promptly to user requirements while ensuring smooth, secure, and reliable IT operations across the organization.
ROLES & RESPONSIBILITIES
- Provide L1/L2 technical support to employees for hardware, software, network, and system-related issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, Windows operating systems, and business applications.
- Manage user accounts, email accounts, Microsoft 365, access permissions, and shared resources.
- Monitor and troubleshoot LAN, WAN, Wi-Fi, VPN, internet connectivity, and other network-related issues.
- Maintain IT assets, including inventory records, equipment allocation, hardware repairs, software licensing, and vendor coordination.
- Handle employee onboarding and offboarding, including system access, equipment allocation, account creation, and deactivation.
- Manage IT support requests through the IT Service Desk, maintain technical documentation, and escalate complex issues to vendors.
- Support IT infrastructure, including CCTV, access control, backups, antivirus, endpoint security, system upgrades, and IT projects while ensuring compliance with IT policies and security procedures.
QUALIFICATIONS & EXPERIENCE
- Diploma or Degree in Information Technology, Computer Science, or a technical-related field.
- 2-4 years of experience in IT support or IT operations.
- Good knowledge of Windows, Microsoft 365, basic networking, hardware, and troubleshooting.
- Experience with Active Directory / Entra ID is an advantage.
- Knowledge of IT asset management and service-desk operations.
- Good communication, analytical, and problem-solving skills.
- Ability to work independently as well as within a team.
- Open to work according to standard US business hours and calendar.
APPLY NOW
12, Alfred House Gardens, Colombo 03
