Job Description
Join Our Team
FRONT OFFICE SUPERVISOR
We are looking for a dynamic and customer-focused Front Office Supervisor to join our hotel team.
Key Responsibilities
- Supervise and coordinate the day-to-day operations of the Front Office, ensuring efficient and professional guest service.
- Oversee smooth check-in and check-out procedures, including accurate reservation and booking management.
- Handle guest inquiries, requests, and complaints professionally, ensuring a high level of guest satisfaction.
- Monitor and manage room reservations, including OTA bookings and reservation systems.
- Supervise and guide Front Office staff to maintain service standards and effective operational performance.
- Coordinate with Housekeeping and other departments to ensure seamless guest services and smooth hotel operations.
- Maintain accurate records and ensure proper handling of cash, payments, and Front Office transactions.
Requirements
- Minimum 2 years of relevant experience, preferably in a Star-Class Hotel.
- Strong knowledge of Front Office operations, reservation procedures, and hotel systems.
- Experience with OTA platforms and reservation management will be an added advantage.
- Excellent communication, interpersonal, problem-solving, and customer service skills.
- Positive attitude with the ability to handle guests and operational matters professionally.
- Strong team-management skills with the ability to work effectively with colleagues across departments.
RECEPTIONIST
Key Responsibilities
- Welcome guests and efficiently handle check-in, check-out, reservations, inquiries, and complaints.
- Manage telephone calls, guest correspondence, payments, billing, and front-office records.
- Coordinate with Housekeeping, F&B, and other departments to ensure smooth guest service.
- Ensure the reception area is maintained in a clean, organized, and presentable condition.
- Provide information on hotel facilities, services, and local attractions.
Requirements
- Minimum 06 months experience in a hotel/front-office environment and star-class hotel experience will be an added advantage.
- Good communication and interpersonal skills with a strong command of English.
- Basic computer literacy and familiarity with hotel systems.
- Pleasant personality, customer-focused attitude, and professional grooming.
- Willingness to work shifts, weekends, and public holidays.
Forward your CV with a recent passport size photograph, including 02 work related referees within 07 days of this advertisement quoting the reference No. S/HR/ 464
GROUP HUMAN RESOURCES MANAGER – HETTIGODA GROUP
No 33/3, Sri Dharmarama Road, Ratmalana
T: 011 2736910 E: [email protected]
