Customer Service Executive (Maharagama)
Customer Service / Public Relations / Call Center
About the Employer
- Singer (Sri Lanka) PLC
Sri Lanka
Job Description
Sri Lanka's Best Brand Wants You!
Vacancy for the position of
Customer Service Executive (Maharagama Service Centre)
Job Profile
- Serve as the primary point of contact for customers, ensuring professional, empathetic handling of inquiries, complaints, and service issues.
- Ensure timely and effective resolution of customer issues in line with defined service level standards and turnaround times.
- Coordinate with internal teams to escalate and resolve complex customer cases efficiently.
- Monitor service performance, customer feedback, and service trends to identify improvement opportunities.
- Support customer journey mapping, process improvements, quality assurance, and management reporting to enhance overall customer experience.
Personal Profile
- Higher National Diploma or Degree in Engineering, Management, or an equivalent qualification.
- Minimum 3+ years’ experience in a customer service or customer experience role (managerial exposure is an added advantage).
- Strong communication skills in Sinhala and English; Tamil proficiency will be an added advantage.
- Strong analytical, problem-solving, and decision-making skills with proficiency in MS Office (Advanced Excel) and CRM systems.
- Ability to work under pressure, manage multiple cases, maintain a positive attitude, and build strong customer relationships, including corporate and VIP customers.
No – 112, Havelock Road, Colombo 05.
Click to Apply
‘SLIM-KANTAR PEOPLE’S BRAND OF THE YEAR FOR 20 CONSECUTIVE YEARS’
SINGER
