Job Description
We Are Hiring!
Customer Care Executive (Malabe)
FUTURE LABS is an education and technology-focused organization offering a range of learning and professional solutions. Our services include PTE preparation, Edexcel and Cambridge programs, Local Syllabus education, software development, and Pearson-authorized testing services. We are committed to providing quality education, technology-driven solutions, and a supportive learning environment for students and professionals.
KEY RESPONSIBILITIES
- Handle inbound and outbound customer calls.
- Respond to customer inquiries and provide accurate information.
- Assist customers with their requests and concerns.
- Follow up with customers when necessary.
- Maintain accurate customer records.
- Coordinate with relevant teams to resolve customer issues.
- Meet assigned call and performance targets.
- Follow company policies and customer service standards.
REQUIREMENTS
- G.C.E. A/L or equivalent qualification.
- Excellent communication skills in English and Sinhala.
- Previous call center/customer service experience will be an advantage.
- Pleasant telephone manner and strong interpersonal skills.
- Basic computer literacy.
- Ability to work under pressure and meet targets.
- Willingness to work on shifts when required.
- Freshers are welcome to apply.
Apply through: [email protected]
