Monthly Salary
LKR 40000 - LKR 50000
Job Description
We are looking for a motivated and customer-focused Call Center Associate to join our BPO team in Kohuwala. The ideal candidate should have strong English communication skills, a professional telephone manner, and the ability to work during US working hours. The role involves handling customer interactions, providing accurate information, resolving customer concerns, and maintaining a high standard of service.
Qualifications & Requirements
- Good verbal communication skills in English with a clear and professional telephone manner.
- Ability to work US working hours (6:30 PM – 3:30 AM) and handle night shifts.
- Customer-service oriented with good listening and interpersonal skills.
- Strong problem-solving and communication abilities.
- Ability to handle customer inquiries professionally and efficiently.
- Previous call center or customer service experience will be an added advantage.
- Ability to work independently as well as part of a team.
- Positive attitude, patience, and willingness to learn.
Responsibilities
- Handle inbound and/or outbound customer calls in a professional manner.
- Respond to customer inquiries and provide accurate information.
- Understand customer concerns and provide appropriate solutions.
- Maintain a professional and courteous telephone manner at all times.
- Listen carefully to customers and identify their needs.
- Resolve customer issues efficiently or escalate them to the relevant team when necessary.
- Maintain accurate records of customer interactions and required follow-ups.
- Follow company procedures, service standards, and communication guidelines.
- Work effectively during US working hours and meet assigned performance targets.
- Contribute to maintaining a positive customer experience and high level of customer satisfaction.
