Customer Service Representative
Customer Service / Public Relations / Call Center
About the Employer
Job Description
CUSTOMER SERVICE REPRESENTATIVE (SRI LANKA)
WE’RE HIRING – CUSTOMER SERVICE REPRESENTATIVE (SRI LANKA)
Location: Ravago Lanka, Mahawila, Panadura
Function: Operations & Supply Chain
We are looking for a proactive and well-organized professional with a strong background in Supply Chain / Logistics and excellent communication skills in English.
Key Responsibilities
- Manage customer orders from order entry to final delivery
- Coordinate with customers, logistics partners, warehouses and internal teams
- Monitor shipments, stock availability, lead times and delivery schedules
- Proactively communicate delays, changes and order status
- Maintain accurate ERP records and shipping documentation
- Support OTIF, order accuracy and stock reliability targets
What We’re Looking For
- Bachelor’s degree or equivalent qualification
- Background in Supply Chain / Logistics preferred
- 2–5 years’ experience in customer service, order management, logistics or supply chain
- Experience working with ERP systems
- Fluent written and spoken English is essential
- Strong coordination, communication and problem-solving skills
If you are customer-focused, detail-oriented and confident managing multiple stakeholders in a fast-moving supply chain environment, we would like to hear from you.
Position: Customer Service Representative – Sri Lanka
How to Apply
Send your CV and two non-related referees to [email protected] with the subject line: CUSTOMER SERVICE REPRESENTATIVE (SRI LANKA)
Application Deadline: 15 September 2026
