Assistant Manager - Operations (Night Shift)
About the Employer
Job Description
Assistant Manager – Operations (Night Shift)
Location: Sri Lanka – Office Based (Rajagiriya)
Working Hours: 7:30 PM – 4:30 AM (LKR Time)
Experience Required: Minimum 3 Years
Salary: Up to LKR 300,000 per month for a qualified candidate
Role Overview
We are looking for a proactive and results-driven Assistant Manager – Operations to oversee day-to-day operations, team performance, quality, and project execution within a real estate support environment.
The ideal candidate will be responsible for ensuring operational efficiency, maintaining high-quality standards, meeting client SLAs, meeting deadlines, and developing team capabilities while supporting senior management in achieving business objectives.
This is a hands-on leadership role requiring strong people management, process control, analytical thinking, and operational decision-making skills.
Key Responsibilities
- 1. Team Management & Operational Delivery
- Lead and manage a team handling real estate data documentation and reporting.
- Allocate workloads effectively and ensure deadlines and SLAs are consistently met.
- Monitor team productivity, attendance, accountability, and performance.
- Identify operational challenges and take timely corrective action.
- Support a high-performance and accountable team culture.
- 2. Quality Control & Process Compliance
- Ensure all outputs meet defined quality standards and client expectations.
- Conduct regular quality checks and implement corrective and preventive actions.
- Maintain consistency and accuracy in property report preparation and documentation.
- Identify recurring errors and implement process improvements to reduce them.
- 3. Operational Execution
- Oversee title document research using relevant online platforms.
- Monitor workflow and turnaround times across the team.
- Handle escalations, complex cases, and operational issues when required.
- Continuously identify opportunities to improve productivity and efficiency.
- 4. Training & Team Development
- Coach, guide, and mentor team members to improve performance.
- Support onboarding and continuous learning initiatives.
- Identify skill gaps and coordinate appropriate training.
- Work closely with senior leadership to strengthen team capability and succession planning.
- 5. Reporting & Administration
- Monitor operational dashboards, workflows, and performance metrics.
- Prepare regular productivity, quality, and operational reports for management.
- Ensure accurate documentation, data entry, and record-keeping.
- Maintain compliance with internal processes and client requirements.
- 6. Stakeholder & Client Management
- Maintain effective communication with internal teams and external stakeholders.
- Ensure high-quality service delivery to international clients.
- Handle escalations professionally and ensure timely resolution.
- Build strong working relationships with relevant stakeholders.
Key Requirements
- Bachelor's Degree in any field.
- Minimum 3 years of relevant work experience, including at least 1 year in a supervisory, team lead, or management role.
- Experience in Real Estate, Property Documentation, BPO, Mortgage Processing, or related operations is a strong advantage.
- Knowledge of title research and property documentation is preferred.
- Excellent communication skills in English, Sinhala, and Tamil.
- Strong analytical, problem-solving, and decision-making abilities.
- Proficiency in MS Office, particularly Excel, Word, and Outlook.
- Ability to work consistently during night shifts.
- Strong ability to manage deadlines, operational pressure, and team dynamics.
- Demonstrated ability to take ownership and drive results independently.
What We’re Looking For
We are looking for a leader who:
- Takes ownership of operational delivery.
- Can effectively manage and develop people, not just tasks.
- Maintains a strong focus on quality and client satisfaction.
- Uses data and performance metrics to make informed decisions.
- Proactively identifies problems and implements solutions.
- Can operate effectively under pressure and meet demanding deadlines.
- Takes accountability for team performance and business results.
Key Performance Indicators (KPIs)
- Team productivity and turnaround time.
- Quality and accuracy of property reports.
- SLA adherence.
- Error reduction and process improvement.
- Team performance, retention, and engagement.
- Operational efficiency and productivity.
- Client satisfaction and service quality.
Why This Role Matters
The Assistant Manager – Operations will play a critical role in maintaining operational excellence, client satisfaction, quality standards, and revenue continuity. This is an opportunity for an experienced operations professional to take on a senior leadership position within a growing international real estate support operation.
What We Offer
Salary: Up to LKR 300,000 per month for a qualified candidate, based on experience, skills, and suitability for the role.
Work Location: Office Based – Sri Lanka
Working Hours: 7:30 PM – 4:30 AM
Apply Now
Interested candidates can send their resumes by visiting our website: www.lankastaff.lk
Navigate to the Overseas Jobs section and search for the relevant Job No. 9935
You may also apply for other available opportunities.
For inquiries: [email protected]
