Job Description
We're Hiring !
SERVICE MANAGER
Responsibilities
- Develop and implement the Service Department's strategic plans, objectives and operational targets in line with company goals.
- Lead the overall service operations, revenue, profitability, productivity and customer satisfaction.
- Lead and champion digital transformation initiatives across Service operations, identifying opportunities to leverage technology, automation and data-driven solutions to enhance productivity, customer experience, service quality and profitability.
- Maintain strong relationships with key customers and principals/manufacturers and ensure effective resolution of critical service matters.
Qualifications
- Bachelor's Degree in Mechanical Engineering, Electrical Engineering or a related field from a recognized university or equivalent qualification.
- MBA or relevant postgraduate qualification would be an added advantage.
- Minimum 8 years of relevant experience, preferably with experience in a senior Service Management role.
- Proven experience in service operations, business development, budgeting and profitability management.
UTE ~ The Journey Continues . . . Long After the Sale
Apply now at [email protected]
www.ute.lk
