Associate Executive - Client Service (Shift Work)
Customer Service / Public Relations / Call Center
About the Employer
Job Description
ASSETTE
Associate Executive
Client Service (Shift Work)
For 20+ years, leading asset management firms in the U.S. and Canada have trusted Assette to increase sales and client reporting efficiency, eliminate manual reporting efforts, dramatically reduce data reporting errors and deliver new, more modern ways to engage with their clients.
Assette software automates the creation, review and delivery of client, sales and web portal communications from a single, trusted source of data. It runs on Azure and is SOC 2 certified. In this role, you will be part of a fast-paced team that is instrumental in Assette's ability to deliver an exceptional product to our clients.
The Assette team in Sri Lanka is agile, responsive, curious and dedicated to our client's success. If that sounds like we are describing you, keep reading.
Responsibilities
- Provide high-quality remote support for Assette customers.
- Provide 24/5 technical support and troubleshooting for clients, ensuring timely resolution of issues.
- Acknowledge and resolve customer-reported issues and queries within target SLAs to ensure business continuity.
- Coordinate with internal teams/external teams to resolve issues.
Experience & Qualification
- Bachelor's degree or equivalent in Information Technology.
- Facilitate and manage complex issues from triage through to escalation and resolution.
- Root Cause Analysis (RCA) and implement preventive measures.
- Prepare status reports and provide progress updates to management and customers.
Skills
- Work with a variety of project teams and stakeholders to deliver best-in-class service.
- Participate in client calls.
- At least 6 months of application support experience in managing critical applications.
- Knowledge of the incident management process, software development life cycle, requirements process and software testing process.
- Knowledge of scripting languages. E.g. - YAML
- Working knowledge of MS Project, MS SQL, Microsoft Office and Azure.
- Knowledge of the Capital Markets/Asset Management domain.
- ITIL certification will be an added advantage.
- Should possess good verbal & written communication skills with teamwork & collaboration.
- Sound Stakeholder management and Interpersonal skills.
- Strong analytical & complex problem-solving skills.
If you are an exceptional IT professional, and can prove it, apply today.
Apply Now
M&M Center | 341/5, 1st Floor | Kotte Rd,
Sri Jayawardenepura Kotte |
[email protected] | www.assette.com
