Job Description
PickMe is the most successful local Tech Startup to date, funded by a consortium of local investors and IFC (a sister company of World Bank). As the front runner in the country's digital revolution, PickMe is shaping the future of mobility in Sri Lanka. Our technology is 100% homegrown, built by local engineering talent using world-class technology.
Responsibilities
- Team Lead - Registration
- Provide exceptional service to driver partners, addressing their daily concerns, and offering effective solutions to ensure their satisfaction
- Develop and implement driver retention plans through clear and effective communication of company benefits and incentives
- Respond promptly to the individual needs of driver partners offering personalized support to enhance their experience with the company
- Organize and deliver comprehensive training programs for the district supply base, ensuring they have a strong understanding of the platform and its operations.
- Lead and guide district agents and freelancer teams to achieve their daily targets and milestones, providing mentorship and support as needed
- Collaborate closely with the online team to balance supply and demand dynamics, ensuring efficient operations within the districts
- Contribute to the development of a district business plan by actively enhancing the supply and demand ecosystem and identifying growth opportunities
- Manage and actively participate in the activation programs within the district, driving driver registrations and engagement
- Work as an integral member of the team, actively supporting and contributing to the achievement of district-set targets and goals
Skills and Qualifications
- Degree in Transport and Logistics Management or related area
- O/L and A/L qualifications are required
- A minimum of one year of work experience is preferred in a related field
- Excellent communication skills, both verbal and written
- Strong interpersonal skills like people management and conflict resolution
- Strong problem-solving skills and a commitment to exceptional customer support
- Flexibility in working hours to meet the demands of the role
0760106099
No 309, Highlevel Road, Colombo 6
PickMe
