Executive - Customer Care
Customer Service / Public Relations / Call Center
About the Employer
- McLarens Holdings Limited
Sri Lanka
Job Description
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ABOUT US
A reputed conglomerate with over 70 years of industry leadership in Sri Lanka with a presence across five key sectors including Maritime & Logistics, Petroleum & Energy, Manufacturing & Distribution, Property & Strategic Investments, and Leisure. McLarens stands as a beacon of excellence representing esteemed global brands (including Fortune 500) in Sri Lanka. You will be a part of a team of over a thousand dedicated professionals driving our success. At McLarens, we prioritize growth, continually investing in our people and foster a vibrant culture of innovation and collaboration.
Key Responsibilities
- Executive - Customer Care
Providing exceptional customer care service, ensuring prompt and effective resolution of customer issues. Coordinating and directing inquiries to relevant departments or individuals as per customer requirements. Managing total telephone operations, including answering incoming calls and making outbound calls as necessary. Handling local and international courier packages, overseeing payments, and ensuring timely delivery. Generating purchase orders for all marketing-related activities in coordination with the marketing department. Receiving, sorting, and distributing all incoming letters and faxes. Managing and executing special projects assigned by management. Arranging meetings with third parties when necessary. Maintaining and updating documents and databases accurately and in a timely manner. Providing support and coordination with the marketing department on customer promotions and managing associated web applications. Coordinating with the Sales team and managing back-office tasks:
- Preparation of sales quotations upon request.
- Collection of monthly field expenses from the Sales team and submission to management.
- Maintenance of all sales-related agreements and files.
Skills and Experience Required
Diploma or relevant qualification in Business Administration, Communications, Customer Service, or a related field. Minimum 1-2-years experience in customer service or a similar role. Excellent written and verbal communication skills in English. Proficiency in MS Office Applications. Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers and colleagues.
An attractive remuneration package along with industry fringe benefits and excellent career opportunities await the right candidate.
How To Apply
Click the advertisement to apply. Please apply within 7 days of this advertisement
Senior Group General Manager - Human Resources. McLarens Holdings Ltd. 284, Vauxhall Street, Colombo 2. MCLARENS GROUP www.facebook.com/McLarensGroup
