Executive Administration | Reception - Work from Home
About the Employer
Job Description
Primary Objective
To provide a range of efficient reception and administration tasks to ensure outstanding customer service to staff and clients of the Group of Companies based in Australia.
Key Result Areas
- Reception
- Answer calls promptly and with courtesy and directs calls to the appropriate person.
- Maintain incoming and outgoing mailboxes for Reception and Access Products.
- Access Products
- Access Product Management - Keys, swipes and remote online ordering systems - payments and processing for all orders where stock is held offsite.
- Prepare management reports for invoiced Access Products orders.
- Liaise with clients regarding order status and approvals.
- Maintain up to date order files to ensure we meet delivery KPIs.
- Administration
- Work with StrataMax and DocMax systems to extract information and run reports.
- Prepare records as required for the handover of properties to new OC management companies.
- Run reports, manage files, save documents as required.
- Assist Contracts Administrator in management of DocuSign contracts process.
- Undertake administrative projects as required.
Core Competencies
- Customer Service - understands customer/client expectations and responds to their needs in a proactive way. Excellent customer service focus.
- Organisational - plans and prioritises multiple tasks/activities and meets objectives within established timelines. Self-management, manages time, meets deadlines, attention to detail, produces quality work, decision making.
- Communication - communicates at all organisational levels both in verbal and written form and in multiple forums as required. Sound listening skills. Able to be understood and understand clients in all phone and email correspondence.
- Initiative - demonstrates a proactive approach, takes action, generates ideas for improvement, and suggests innovations.
- Problem Solving - solves problems and where appropriate, introduces new and improved processes.
- Resilience - demonstrates tolerance of stressful situations and adapts effectively, applies sound judgement and remains calm under pressure.
- Integrity - follows procedures and protocols. Complies with legislation. Maintains legal, social and organisational standards, values and honors commitments. Strong work ethic. Professionalism.
- Teamwork - works autonomously and effectively in a team environment. Works collaboratively with others, shares information and knowledge with others.
- Builds Relationships - ability to establish and grow effective relationships at any level and maintain them. Understands the needs of multiple stakeholders.
- Technology - Ability to work with and learn new systems and manage documents utilising Microsoft programs including Word, Excel and Outlook. Some experience with Teams for chat communication and calls.
Qualifications
- Passed G.C.E A/L Exam.
- Minimum 2-3 years working experience in similar capacity.
- Good IT skills including MS Office packages.
- Excellent Written and Oral skills in English.
The ideal candidate should be:
- Age between 25-40 years.
- Preference would be given to candidates living within 15 Km radius. (Even though working from home).
If you feel that you meet the criteria, apply via email on [email protected] with your latest CV along with 2 non-related referees and indicating the position applied for in the subject line.
Financial & Business Associates (Pvt.) Ltd
# 453/1, Havelock Road, Colombo 06.
WhatsApp: 0777874392
Email: [email protected]
