Senior Support Executive and IT Support Executive
IT - Software / DB / QA / Web / Graphics / GIS
About the Employer
Job Description
WE ARE HIRING
SENIOR IT SUPPORT EXECUTIVE & IT SUPPORT EXECUTIVE - (DAMBULLA)
We are seeking a dedicated Senior IT Support Executive and IT Support Executive - Dambulla Branch to join our dynamic team. The role has engaged with diagnosing and resolving hardware & network issues, maintaining and upgrading computer systems, and ensuring optimal performance of IT equipment.
DUTIES AND RESPONSIBILITIES:
- Keep computer systems running smoothly
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults and escalate to upper level where if there are any unresolved issues
- Manage user accounts, permissions, and access rights in accordance with company policies
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritise and manage many open cases at one time
- Diagnose and resolve technical problems with desktops, laptops, printers, and other peripherals
- Perform regular maintenance tasks such as software updates, virus scans, and system backups
THE IDEAL CANDIDATE SHOULD POSSESS:
- Preference will be given to candidates residing in or around the Dambulla area.
- HND or Diploma in Information Technology or a related field
- 3-5 years of experience for Senior IT Support Executive and 1-2 years of experience for IT Support Executive in the field of IT support
- Strong knowledge of Windows and Linux /or macOS operating systems
- Familiarity with networking concepts, protocols, and equipment
- Experience with troubleshooting hardware, software, and network issues
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
An attractive remuneration package with fringe benefits awaits the right candidate.
Send your CV to [email protected]
Sumathi Holdings (Pvt) Limited
No: 491, Galle Road, Colombo 3
TEL: 0112 352 352
www.sumathi.com
