Customer Service Coordinator & Operations
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Designation: Customer Service Coordinator & Operations
- Serve as the primary point of contact for customer inquiries via phone, email, and chat.
- Address and resolve customer concerns in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Coordinate with internal departments to ensure customer needs are met efficiently.
- Process orders, returns, and exchanges as needed.
- Provide customers with product and service information and resolve billing or service-related issues.
- Help with documentation of Bike registration & selling.
- Monitor customer feedback and escalate issues as necessary.
- Assist in developing customer service policies and procedures to improve customer experience.
- Support the training of new sales representatives as required.
- Coordinating with the sales & Business Development Teams to ensure daily/weekly/monthly KPI are met.
- Work with the Partner Services Team to ensure all client training and onboarding are happening methodically, and in a timely, organized manner.
- Maintain strong professional relationships with all partner brands and Condominiums, acting as the primary point of contact and the primary point of escalation for any issues that arise.
- Staying up to date with any policy changes or process updates in the region, partner brands or condominiums, and ensuring that the organization and/or management are updated on the same in a timely manner.
- Maintain a strong professional relationship with the appointed social media management company and ensure smooth operations, or timely conflict resolution.
- Assist and Coordinate with the HR Team for recruitment.
- Assist and coordinate with the CEO for the preparation of any materials required for business meetings such as Executive meetings, Board meetings etc...
- Any other tasks assigned by the Management.
