Senior Associate - Customer Success (Full Time)
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Key Responsibilities Include:
- Collect essential information for go-live, including client NPI, logos, and other required assets.
- Prepare and complete documentation for SOPs, legal requirements (10DLC), and go-live processes.
- Set up and maintain comprehensive client profiles and related assets.
- Assist in pre-onboarding and onboarding calls, ensuring a smooth transition.
- Schedule sales calls and coordinate meetings.
- Provide follow-up support to maintain client engagement.
- Contribute to the development and structuring of the sales process.
- Address client concerns and collaborate with internal teams for resolution.
- Support sales-related activities when needed.
- Assist with business analytics to provide data-driven insights into revenue growth.
- Help manage development-related inquiries, allowing for strategic decision-making.
Qualifications/Criteria:
- Bachelor's degree in business management or a related field.
- A minimum of 3 years of experience in RCM is preferred.
- Strong proficiency in MS Excel and PowerPoint including data analysis.
- Understands SaaS will be an added advantage.
- Proficiency in English, both written and spoken, is required.
- Previous experience in account management will be an added advantage.
How to Apply
- Please visit our career portal, select the relevant vacancy and click on the 'Apply Now' button to apply.
- Your application would NOT be considered without a CV on file.
- Please review the criteria and other information listed on this job advertisement thoroughly prior to applying.
- Please pay specific attention to the workweek, shift details, and other features of the job.
- All applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted due to the large volume of applications we receive. Thank you for understanding.
About HealthRecon Connect
HealthRecon Connect® provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes, and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable to the highest standards, but we also passionately strive for the highest achievement, customer delight, and thrive on the challenge of high expectations and commitment to excel.
HealthRecon was certified a Great Workplace by Great Place to Work® in Sri Lanka for five consecutive years and was adjudged one of the 40 Best Workplaces in Sri Lanka in 2021. HealthRecon is also a participant in the United Nations Global Compact.
HealthRecon Connect is an Equal Opportunity Employer.
