Executive - Customer Experience
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Come join our team as an Executive – Customer Experience
John Keells CG Auto Private Ltd (JKCG) is a John Keells Group company, Sri Lanka’s largest conglomerate listed on the Colombo Stock Exchange. With an operating history of over 150 years, the John Keells Group is present in 7 industry sectors, namely Leisure, Property, Transportation, Consumer Food, Retail, Financial Services and IT & Plantations. John Keells CG Auto is the official distributor of BYD passenger vehicles, parts and services in Sri Lanka.
BYD, a global powerhouse, secured the position as the Global number one New Energy Vehicles (NEV) sales in 2022 and 2023 is committed towards sustainable transportation solutions.
What you need to do
- Conduct customized research studies at selected customer touch points.
- Develop content and engage with the agency in managing customer pain points on digital platforms.
- Optimize the customer experience at the call center and monitoring for improvements.
- Development of plans to ensure that the business has customer-centric mindset and contribute to the overall customer experience strategy.
What you need
- A Postgraduate Diploma in Marketing from CIM UK, or completed 2 parts of the given, or Degree in Marketing or Business Management.
- 2 years of experience in marketing position and has worked in customer care.
- Strong understanding of customer experiences metrics and performance indicators.
- Excellent interpersonal and communication skills. Fluency in 3 languages will be a plus point.
- Ability to analyze data and translate insights into actionable strategies.
If interested, please send your CV to [email protected] within 7 days of the advertisement.
Please mention the position as “Executive – Customer Experience” in the subject header.
The John Keells Group is an equal opportunity employer and we invite applications from all suitably qualified individuals to join our team.
*By applying, you consent to the processing of your personal information for recruitment purposes and acknowledge that reference checks may be conducted.
