Customer Care Executive - Delkanda Office
Customer Service / Public Relations / Call Center
About the Employer
Job Description
WE’RE HIRING!
CUSTOMER CARE EXECUTIVE - DELKANDA OFFICE
Are you passionate about fashion and love helping people? GFlok, Sri Lanka’s leading fashion retailer, is looking for a dynamic Customer Care Agent to provide exceptional service to our customers.
RESPONSIBILITIES:
- Respond to customer inquiries via phone, email and social media platforms.
- Provide accurate information on products, orders and services.
- Resolve customer inquiries with a positive and professional approach.
- Process returns and exchanges in accordance with company policies.
EDUCATION AND EXPERIENCE:
- G.C.E Advanced Level or equivalent qualification
- Excellent communication skills in English and Sinhala (Tamil is a plus)
- Proven experience in customer service is an added advantage
- Familiarity with CRM systems and Social Media Platforms
- Ability to multitask, prioritize and manage time effectively
- A friendly and empathetic personality with a customer-oriented focus
WHY GFLOCK?
- Competitive salary and benefits will be provided.
- Complete training and development programs will be offered.
- Ability to contribute your skills to a positive and forward-thinking team.
- Be part of a company that’s at the forefront of the Sri Lankan fashion industry.
Applicants should forward their resume to [email protected].
Kindly note only short listed applicants will be contacted.
