Job Description
Internships at Contact Centre
The job role will be to bridge the gap between customers and solutions with empathy, efficiency and expertise.
- Location: Conveniently located in Colombo.
Main Responsibilities:
- Handle inbound calls promptly.
- Identify client needs and respond to information requests.
- Research issues and provide solutions or alternatives.
- Upsell and cross-sell bank products.
Work Schedule:
- Work any 5 days of the week.
- Working on weekends and holidays will attract additional allowances.
Incentives:
- Financial benefits based on call quality and quantity.
Candidate Profile:
- Ability to work flexible hours including night shifts and weekends. Male candidates are preferred for the night shift roster.
- Strong trilingual verbal communication skills, along with active listening skills.
- Customer focus and adaptability to manage different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- Passed G.C.E Ordinary Level and passionate to pursue higher education / professional qualifications.
- Sound knowledge of Microsoft Office packages.
Send your CVs to [email protected] indicating the position applied for in the subject line. Only shortlisted candidates will be notified.
