Customer Care Officer - Marketing
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Be a Part of Engineering Excellence!
Join Matrix (PVT) Ltd, Sri Lanka’s premier Engineering service provider, with 29 years of excellence and a portfolio of world renowned brands. This is an exceptional opportunity for an energetic Individual to join our sales team to reach new heights.
Customer Care Officer - Marketing
Qualifications:
- Certificate in Digital Marketing / Marketing
- Previous experience in customer service or customer support roles preferred.
- Familiarity with Meta suit, Canva, Adobe Photoshop and Microsoft Office.
- Proficiency in English is compulsory, knowledge in Chinese would be considered an added advantage.
Key Responsibilities:
- Customer Support:
- Answer customer inquiries, concerns, and complaints via phone, email, chat, WhatsApp, Meta app or in-person.
- Provide information on company products, services, policies, and procedures.
- Resolve customer issues promptly and efficiently.
- Offer solutions, alternatives, and recommendations to meet customer needs.
- Problem Resolution:
- Investigate and troubleshoot customer issues, coordinating with other departments.
- Follow up on open customer queries and complaints to ensure resolution.
- Document and track customer interactions in the system for reference and analysis.
- Product Knowledge:
- Maintain up-to-date knowledge of the company’s products and services.
- Stay informed about new offerings, promotions, and updates to provide accurate information to customers.
- Relationship Building:
- Build and maintain positive relationships with customers by providing personalized care and attention.
- Identify opportunities to improve customer experience and suggest improvements.
- Data Entry and Reporting:
- Report creation and submission to department head.
- Monitor and report recurring issues or trends to management.
- Adherence to Company Policies:
- Ensure compliance with all customer care-related policies, standards, and procedures.
- Handle sensitive customer information protecting confidentiality.
We invite you to send your CV within 7 Days to [email protected] with two non-related referees. When sending your CV, make sure to mention the post applied for as the topic of the e-mail.
Contact us at: AGM HR, Matrix (Pvt) Ltd, No. 850, Bulugaha Junction, Kandy Road, Kelaniya.
077 834 3763 / 011 437 7313
