Job Description
About Fortude
Fortude is a leading global enterprise and digital services company, helping simplify businesses and lives through technology. Our teams are based out of offices in the US, Canada, UK, Sri Lanka, India, and Australia, and have experience in implementing projects across multiple locations and continents. We are also a partner to some of the world’s largest technology, cloud and automation software solution providers including Infor, Microsoft and UI Path.
Primary Job role
The Intern - Functional Consulting will participate in shadowing/learning the art of ERP implementations, support services & work packages on Non-finance modules (Sales/Distribution, Supply Chain Management, Planning & Manufacturing) ensuring delivery quality within the stipulated time-lines/scope.
Main duties and responsibilities
- Ensure quality on the following areas by operating within the stipulated time-lines, scope, delivery standards whilst working under the supervision of a Module Lead.
- Take part in training programs arranged by Fortude and strive to acquire relevant knowledge in quick time.
- Analyze business processes/requirements to document them in accordance with the requirement documentation templates and get them verified from Seniors.
- Assist Seniors with Level 2 & Level 3 support for Applications.
- Shadow Seniors on incident management & problem resolution.
- Ensure compliance with Service Level Agreements (SLAs) for response & resolutions.
- Escalate critical issues/blockers to Seniors/Leads.
- Provide assistance to Seniors on regression testing and user acceptance testing (UAT) support.
Technical knowledge
- Ability to use the Microsoft Office package (Word, Excel, Power Point, One Note etc.)
- Knowledge in DB/SQL.
Qualifications
- Reading a bachelor’s degree in information systems, Business Management, IT, or a related field.
