Customer Relationship Officer/Executive
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Customer Relationship Officer/Executive
Locations- Borella/Negombo/Ratnapura/Panadura/Badulla/Dambulla
AMW Capital Leasing & Finance PLC|Colombo 02
Who Are We?
AMW Capital Leasing and Finance PLC is a finance company registered under the Central Bank of Sri Lanka and a subsidiary company of AMW Group which is a leading corporate entity in Sri Lanka and the sole distributor for several world-renowned automobiles and related brands, under the umbrella of Al-Futtaim Group, Dubai UAE.
AMW Capital Leasing is spread across the country with a network of 21 branches and is in the process of expanding its network. Our focus is to employ and engage diverse individuals who aspire to grow with us in a financial entity that offers unlimited career potential in a multinational environment.
Overview of the role
The Branch Customer Relationship Officer/Executive is responsible for managing and enhancing customer relationships at the branch level. This role involves providing exceptional customer service, addressing customer inquiries and concerns, and promoting the company’s financial and leasing products.
What you will do
- Managing all customer requirements pertaining to documentation and service and walk in clients to the branch by providing necessary information and managing a healthy relationship with them.
- Entering data to the system and follow up early recovery bucket when required.
- Prepare regular reports for the management which are pertaining to the branch or region.
What equips you for the role
- Passed GCE O/L examination or GCE A/L examination.
- Minimum 1 year’s working experience in similar capacity preferably in the financial services sector.
- Part qualification in SLIM/CIM would be advantageous.
- Possess good knowledge on MS Excel and display good communication and analytical skills.
- Pleasant personality with ability good negotiation skills.
If you believe you're a good fit for the position described above, please send your CV to [email protected] within 07 days of this advertisement.
Please mention the position name and location in the subject line of the email.
