Job Description
We Are Hiring
IT SUPPORT ENGINEER (NIGHT SHIFT)
ROLES & RESPONSIBILITIES
- Take ownership of user-reported issues and drive them through to resolution.
- Research, diagnose, troubleshoot, and identify effective solutions for IT-related problems.
- Escalate unresolved issues appropriately, following internal protocols.
- Deliver prompt and accurate feedback and technical assistance to users.
- Provide technical support for networks, servers, desktops, VOIP networks, and MS365 Cloud Office Applications.
- Perform system administration tasks, including purchasing, installing, and configuring desktops, software, and software upgrades.
- Implement standards and best practices for application support and infrastructure management.
- Should be willing to work according to the US calendar and working hours would be 7.00 pm to 4.00 am.
QUALIFICATIONS
- Diploma/Higer Diploma in computer science
- Proven experience in IT support or a similar role for 3 years.
- A qualification in Microsoft certification will be an added advantage.
APPLY NOW
12, Alfred House Gardens, Colombo 03
