Senior Tour Executive - Touring Department
About the Employer
Job Description
Job Profile
- Position: Senior Tour Executive - Touring Department
- Company: &Beyond Asia
- Location: Sri Lanka
- Employment Type: Permanent
- Reporting to: General Manager, &Beyond Lanka
- Functional Area: Touring Department
Position Overview: Senior Tour Executive
The Senior Tour Executive will play a key role in our luxury travel operations in Sri Lanka. The role focuses on creating bespoke itineraries, working closely with guests, and providing high-touch service from the planning stage through to post-travel follow-up.
Key Responsibilities
- Tailor-Made Itineraries: Customize each itinerary based on guests' interests and preferences, ensuring a unique and memorable experience.
- Rapid Response: Respond to inquiries quickly, confirming services and maintaining clear communication with guests and agents.
- Guest Delight: Prioritize exceptional guest service, ensuring that each visitor's experience exceeds expectations.
- Relationship Management: Maintain and nurture relationships with international travel agents, ensuring repeat business and delivering seamless experiences.
- Travel Planning: Leverage in-depth knowledge of Sri Lanka to plan and execute well-rounded luxury travel experiences.
- Market Insight: Understand guest expectations, preferences, and market dynamics to attract international visitors to Sri Lanka.
- Team Collaboration: Work effectively within a team to meet the company’s standards, revenue goals, and guest satisfaction.
Key Performance Indicators (KPIs)
- Delivering on agreed revenue targets for the touring department
- Achieving guest satisfaction and delight
- Maintaining profitable margins on tours
Required Qualifications and Experience
- Experience: At least 5 years of experience in the travel and tourism industry, with a focus on luxury travel.
- Knowledge: Extensive travel experience within Sri Lanka and a deep understanding of the local luxury travel market.
- Skills:
- Excellent written and spoken English communication skills
- Strong interpersonal skills for managing relationships with agents and service providers
- Ability to work independently and within team structures
- A positive attitude and ability to collaborate with a global team of professionals
- Desired Qualifications:
- Proven track record in luxury travel, with at least 2 years of touring experience
- Applicable Degree or Diploma in tourism, hospitality, or related field
- Experience working in or managing luxury travel itineraries
Why Join Us?
- Work with a global leader in luxury experiential travel
- Opportunity to craft personalized, once-in-a-lifetime travel experiences
- Be part of a dynamic, global team with offices across three continents
- Access to luxury properties and experiences across Africa, Asia, and South America
How to Apply:
Submit your CV and cover letter to [email protected] with the subject line “Senior Tour Executive Application.”
