Operations Manager
About the Employer
Job Description
POST OF OPERATIONS MANAGER
House of Fashion, South Asia’s largest Department Store is looking for smart and dynamic individuals to fill the below position
Job Summary:
We are seeking a results-driven and experienced Retail Operations Manager to oversee daily operations at our department store. The ideal candidate will be responsible for ensuring the smooth and efficient functioning of all departments, achieving sales targets, enhancing customer experience, and leading a motivated team. This is a strategic role that combines leadership, operational oversight, and customer service excellence.
Key Duties and Responsibilities:
- Manage the day-to-day operations of the mall to ensure efficiency and profitability.
- Lead, mentor, and supervise the floor staff.
- Develop and implement sales strategies to meet and exceed revenue targets.
- Maintain high standards of visual merchandising, inventory control, and customer service.
- Ensure compliance with company policies, procedures, and safety standards.
- Monitor stock levels and coordinate with suppliers for timely replenishment.
- Handle customer escalations and ensure quick resolution of complaints.
- Organize regular training sessions to upskill team members.
- Collaborate with marketing teams for promotions, campaigns, and events.
Candidate Profile:
- Age: 30 to 45 years.
- Minimum 5 years of experience in a retail management or operations role.
- Proven leadership and team management capabilities.
- Strong knowledge of retail best practices, customer service, and visual merchandising.
- Proficient in using retail software, POS systems, and MS Office Suite.
- Excellent organizational, problem-solving, and communication skills.
- Ability to work under pressure and adapt to fast-paced retail environments.
Selected candidates will be entitled to an attractive remuneration package with annual bonuses, and a host of other benefits. To apply please send your CV to the following e-mail, indicating the post you have applied in the subject line.
