Front Office and Reservations Executive | Assistant Manager | Senior Receptionist
Office Admin / Secretary / Receptionist
About the Employer
Job Description
Job Titles:
FRONT OFFICE AND RESERVATIONS EXECUTIVE / ASSISTANT MANAGER / SENIOR RECEPTIONIST
Location:
SRI SHARAVI BEACH VILLAS & SPA
Kamburugamuwa, Mirissa
We are a 5-star luxury Boutique Beachside Resort, and the World Travel Awards (WTA) has awarded us Sri Lanka's Leading Resort and Spa for 2024. We have 4 villas with a total of 14 rooms/suites. We have an in-house Spa, yoga and Cycling, Beachside dining, and a 45-meter saltwater pool.
Front Office & Reservations Job Description:
We are looking for a motivated and customer-focused Front Office and Reservations Executive to join our team. This role is integral to providing exceptional guest experiences, ensuring smooth front office operations, and efficiently managing reservations. The ideal candidate will have a passion for hospitality, excellent communication skills, and a commitment to delivering outstanding service.
Key Responsibilities:
- Greet and welcome guests, ensuring a warm and professional reception.
- Manage check-ins, check-outs, and respond to guest inquiries.
- Coordinate room reservations, maintain accurate records, and update reservation systems.
- Handle phone calls, emails, and other communication channels related to reservations and guest services.
- Maintain a positive guest experience and handle issues or complaints empathetically and efficiently.
- Assist in managing online travel agent (OTA) platforms and inventory management.
- Work in conjunction with the Head of Finance, Head of Operations and Directors in occupancy.
- Coordinating with the property management technical team & Channel Management teams.
- Administering accounts receivable with Finance to ensure client and agent payments are made in a timely manner.
- Any other duties as requested by the Management or Directors.
Qualifications:
- Minimum of 1 year’s experience in Front Office or Reservations in a Star-Class Hotel or Boutique Property.
- Hospitality education preferred.
- Proficiency in MS Office and hotel management systems.
- Fluent in English (additional languages are a plus).
- Excellent communication and problem-solving skills.
Equal Opportunity Employer Statement:
We are an equal-opportunity employer committed to fostering a diverse and inclusive workplace.
We do not discriminate based on race, color, gender, age, religion, nationality, disability, sexual orientation, or other protected characteristics.
All hiring decisions are based on merit, skills, and a commitment to delivering exceptional service.
How to Apply:
Please send your updated resume and cover letter to ranil@sri sharavibeachvillas.com and ravini@sri sharavibeachvillas.com.
